Yeti Pro 4000: Alerts

GOAL ZERO ADMIN
GOAL ZERO ADMIN Member, Administrator, Moderator Posts: 708 admin
edited March 6 in Yeti PRO 4000

Alerts

  • ALERT messages are notifications that are posted on the LCD when major events like protections or limiting occur.
  • The alert message will remain on the LCD screen until the user acknowledges the alert with a short press on the SETTINGS/INFO button.
  • Alerts will remain in the message menu until the condition that caused the alert is cleared.
  • Alert messages will wake the display if the display is off or in blackout mode.
  • TODO: refer to temperature limits in product spec; consider separating these by another layer, e.g. section for temperature, section for overload, etc.

1.1. List of Alerts

The following is a list of all alerts the Yeti will assert and the conditions that cause them.

1.1.1. 12V Port Overload

  • Condition: Device connected to a 12V port tries to pull more current than allowed on that port.
    • High Power Port: 30A Continuous, 120A Surge
    • Cigarette Port: 12A Continuous, 52A Surge
    • 6mm Port: 10A Continuous, 44A Surge
  • Display:
    • Row 1: ALERT -
    • Row 2: 12V PORT
    • Row 3: OVERLOAD

1.1.2. 12V Port Short Circuit

  • Condition: Short circuit is detected on one of the 12V ports.
  • Display:
    • Row 1: ALERT -
    • Row 2: 12V PORT
    • Row 3: SHORT

1.1.3. 12V Port Over Temp

  • Condition: Over temp is detected on the 12V board.
  • Display:
    • Row 1: ALERT -
    • Row 2: 12V PORT
    • Row 3: OVERTEMP

1.1.4. AC Port Overload

  • Condition: Device connected to AC port tries to pull more than 3600W continuously, or more than a peak of 7200W.
  • Display:
    • Row 1: ALERT -
    • Row 2: AC PORT
    • Row 3: OVERLOAD

1.1.5. AC Port Short Circuit

  • Condition: Short-circuit is detected on the AC port.
  • Display:
    • Row 1: ALERT -
    • Row 2: AC PORT
    • Row 3: SHORT

1.1.6. USB Port Overload

  • Condition: Device connected to a USB port tries to pull more power than specified for that port. (18W QC, 100W PD, 30W PD)
  • Display:
    • Row 1: ALERT -
    • Row 2: USB PORT
    • Row 3: OVERLOAD

1.1.7. Inverter Over Temp Protect

  • Condition: Inverter temperature exceeds upper threshold
  • Display:
    • Row 1: ALERT -
    • Row 2: INVERTER
    • Row 3: HOT 116C

1.1.8. Battery Over Temp Protect

  • Condition: Battery temperature exceeds upper threshold of X°F (X°C) //TODO: Add value before launch
  • Display:
    • Row 1: ALERT -
    • Row 2: BATTERY
    • Row 3: HOT 106C

1.1.9. Battery Under Temp Protect

  • Condition: Battery temperature drops below lower threshold of X°F (X°C) //TODO: Add value before launch
  • Display:
    • Row 1: ALERT -
    • Row 2: BATTERY
    • Row 3: COLD 0.5C

1.1.10. High Voltage DC Input Overvoltage

  • Condition: High voltage DC input exceeds 145V
  • Display:
    • Row 1: ALERT -
    • Row 2: HV DC IN
    • Row 3: OVERVOLT

1.1.11. High Voltage DC Input Undervoltage

  • Condition: High voltage DC input is below 13V
  • Display:
    • Row 1: ALERT -
    • Row 2: HV DC IN
    • Row 3: UNDERVOLT

1.1.12. High Voltage DC Input Overload

  • Condition: High voltage DC input overload is detected. Should never happen since the MPPT limits the current it pulls, but this error is included in FW just in case
  • Display:
    • Row 1: ALERT -
    • Row 2: HV DC IN
    • Row 3: OVERLOAD

1.1.13. High Voltage DC Input Over Temp

  • Condition: High voltage DC input overtemp is detected
  • Display:
    • Row 1: ALERT -
    • Row 2: HV DC IN
    • Row 3: OVERTEMP

1.1.14. High Voltage DC Input Hard Fault

  • Condition: High voltage DC input hard fault is detected
  • Display:
    • Row 1: ALERT -
    • Row 2: HV DC IN
    • Row 3: HARDFAULT

1.1.15. Low Voltage DC Input Overvoltage

  • Condition: Low voltage DC input exceeds 28V
  • Display:
    • Row 1: ALERT -
    • Row 2: LV DC IN
    • Row 3: OVERVOLT

1.1.16. Low Voltage DC Input Undervoltage

  • Condition: Low voltage DC input is below 11V
  • Display:
    • Row 1: ALERT -
    • Row 2: LV DC IN
    • Row 3: UNDERVOLT

1.1.17. Inverter Overvoltage Protection

  • Condition: Inverter senses overvoltage on the battery
  • Display:
    • Row 1: ALERT -
    • Row 2: INVERTER
    • Row 3: OVERVOLT

1.1.18. Inverter Short Circuit Protection

  • Condition: Inverter senses short circuit on the battery
  • Display:
    • Row 1: ALERT -
    • Row 2: INVERTER
    • Row 3: SHORT

1.1.19. Inverter Hard Fault

  • Condition: Inverter senses an internal hard fault
  • Display:
    • Row 1: ALERT -
    • Row 2: INVERTER
    • Row 3: HARDFAULT

1.1.20. Inverter Undervoltage Protection

  • Condition: Inverter senses undervoltage on the battery
  • Display:
    • Row 1: ALERT -
    • Row 2: INVERTER
    • Row 3: UNDERVOLT

1.1.21. Inverter Stack Error

  • Condition: Inverter senses an error related to connecting to another inverter or the grid
  • Display:
    • Row 1: ALERT -
    • Row 2: INVERTER
    • Row 3: STACK ERR
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Comments

  • Yeti4000Pro_user
    Yeti4000Pro_user Member Posts: 29 ✭✭

    I have a Pro4000 plus a tank and went from 60% to 0% in two days running only a 12v refrigerator in cool Seattle weather. I'ver tried all the reboots, power recycling and resets with no luck. Tank is flashing red ERROR light. Will not charge. 

    Row 1: ALERT -
    Row 2: BATTERY
    Row 3: FAULT

    Row 1: WARNING -
    Row 2: BATTERY
    Row 3: CHGMOSERR

    Please advise.

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  • Csayles
    Csayles Member Posts: 3 ✭✭
    https://community.goalzero.com/discussion/comment/1900#Comment_1900

    I'm experiencing the same issue. The unit was beeping weirdly. Not working now, won't power anything, won't charge itself, LCD screen not working. There's no information online about these messages that I could find.

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  • Yeti4000Pro_user
    Yeti4000Pro_user Member Posts: 29 ✭✭

    Part 2: Sunday PM. I have the Pro4000 up to 100% now. Tank is unplugged and still at 0%.

    This time I disconnected all input and output ports and restarted one more time, leaving the tank disconnected. Odd that neither the High Voltage AC nor the Low Voltage AC charging inputs worked, yet the Low Voltage DC charging input did start charging (from the starter Sprinter battery). Still concerned that Tank will not take a charge.

    Part 3: Called Tech Support (Monday). They said this has happened ago a few customers and resolved it by following these steps:

    1) took me thru another reset unplugging all input devices
    2) turning both units on and off, with 10-30second wait in between
    3) resetting the Tank holding the Function button for 10 seconds
    4) resetting the Pro4000 by pressing the Settings button for 30 seconds (this is only thing I didn't try before)
    5) plugging in all 4 inputs back in (2 DC, 2 AC)

    Results:
    1) Tank now Status green
    2) Battery positive charge status blinking with 1 light
    3) Tank still at 0% charge and still flashing red ERROR light (Mobile app says Tank at 100%, which is absolutely wrong)
    4) Told to fully charge system, I only have 15 amp AC so now waiting ~6 hours for Pro4000 and Tank to equalize
    5) Once system equalizes and shows both units at 100%, told to discharge system to 0-20%, then charge back up again.
    6) Told that a 0% discharge will not hurt the system and you should be able to charge right back up again within a few days. Obviously, this didn't work for me.

    I believe one of my restarts with a disconnected battery in Part 2 was the key to enable Low Voltage charging again.

    Good Tech Support but sure wish they were around on weekends!

    Still curious what would cause a total discharge from 60% in just 2 days? I have Case #38-48-978 to follow up if needed.

    Hope this helps!

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