Sherpa 100AC (4th Gen) USB-C port problems
skwashua
Member Posts: 1 ✭✭
in POWER BANKS
The device has mostly been good for months, but today I ran into a strange issue.
The bottom USB-C port would only charge at 18-20W, and the top port wasn't working at all.
I reset the power bank by holding the USB button, as well as USB + AC. Now the top port will charge at the full 60W, but the bottom port isn't working at all.
I've tried setting the input/output manually, but that doesn't make a change.
Any ideas?
Answers
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Hi @skwashua,
We suggest contacting our solution center to see if there is any warranty for this unit. It sounds like there may be an issue with the internal connections. Please see their contact information below.
