Venture 35 impossible to recharge itself

m9999
m9999 Member Posts: 2 ✭✭
in POWER BANKS

Hey,

the first blue indicator light is always on and it's not possible to recharge the venture .

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Answers

  • GOAL ZERO ADMIN
    GOAL ZERO ADMIN Member, Administrator, Moderator Posts: 701 admin

    Hi @m9999,

    Have you recently charged it with a solar panel? Or has it recently felt warm to the touch? We typically see this due to voltage issues from a solar panel or overheating in the unit.

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  • m9999
    m9999 Member Posts: 2 ✭✭

    Hi,

    Thank you for your answer. I don't know. I used it to load an ipad during the night and in the morning the blue indicator light was on, and I couldn’t charge the venture anymore. I didn’t used a solar panel.

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  • GOAL ZERO ADMIN
    GOAL ZERO ADMIN Member, Administrator, Moderator Posts: 701 admin

    Hi @m9999,

    If it has not improved since the last post, please contact our solution center through the link below.

    https://goalzero.com/pages/contact

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  • Rlnorton
    Rlnorton Member Posts: 3 ✭✭

    I have the same issue. Recently bought this power unit along with the Goal Zeo Nomad 10 solar panel for a kayaking and camping trip and the unit failed to recharge and the first blue indicator light is still flashing blue and won’t recharge. Super disappointed

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  • GOAL ZERO ADMIN
    GOAL ZERO ADMIN Member, Administrator, Moderator Posts: 701 admin

    Hello @Rlnorton ,

    Please try checking the above posts for similar sypmtoms. Additionally, you can try holding the power/light button down for 35-45 seconds and see if that reset fixes the issue. If it does not, pelase reach out to our customer service department with your receipt and shipping address for warranty information.

    888-794-6250

    support@goalzero.com

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