Sherpa 100AC (4th Gen) USB-C problems
I bought a Sherpa 100AC yesterday and I charged with Goal Zero charger to 100% before sleep stored in the Goal Zero bag in the night. Now I´m trying to charge my phone or tablet with the 2 USB-C ports and only works for input even if choose the output switch for both ports in the back of the unit.
The screen is freeze in % input even when nothing it´s connected to the ports.
I did restart holding USB several times
Any idea and help
Comments
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Try a hard reset by turning off the Sherpa 100AC, unplugging all cables, holding the power button for 10-15 seconds, and then turning it back on. Next, check the Goal Zero website for any available firmware updates. Additionally, test different USB-C cables to rule out cable issues and ensure the output switch is correctly set for the USB-C ports. Check this may be you'll get some help:
https://www.youtube.com/view?v=lxIheSgcas0&t=19s&pp=ygVdSG93IHRvIHJlc2V0L3JlYm9vdCB5b3VyIEdvYWwgWmVybyBZZXRpIExpdGhpdW0gZ2VuZXJhdG9yIHdoZW4gaXQgc3RvcHMgd29ya2luZzogQSBxdWljayBmaXgh
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Finally I returned the unit and changed for a new one that is 100% functionally with no problems.
Thanks
