Yeti 3000x only charges with USB-C

Ring
Ring Member Posts: 1 ✭✭
edited October 12 in SOLAR PANELS

I have two Goal Zero yetis 3000x. I love my first Goal Zero yeti so much I bought a second one. Why doing firmware updates on my units, one stop charging after a couple hours. I don’t remember the firmware update number, but I know it was prior to firmware update 1.8.8. Once I received a new update, it started charging again and unfortunately stopped after a few hours. I called in to technical support and the person on the phone said it’s possible that there is a bad chip on the control board in the front of the unit. Is there a possible chance of getting a replacement board for it? The only way I can get it to charge now is to use the input port USB-C, but it takes quite a bit of time to charge with this port.