Torch 500 not working

Dalene12 Member Posts: 1

My torch 500 has been working fine. Today I tried to use the light and it will not turn on. It sits in my window sill, so it has plenty of sun. I also have the torch 250, which is old , but it still works fine. What happened?


  • Hunter_GZ
    Hunter_GZ Administrator Posts: 44 admin

    Hey @Dalene12

    Are you able to see any of the blue indicator lights on the unit? We would first recommend attempting to give it a full charge from a USB source to see if this allows the light to function correctly.

  • Ludwig311
    Ludwig311 Member Posts: 1 ✭✭

    I had the same issue but the blue indicator its not working also. (Torch 500)

  • Jellyfish
    Jellyfish Member Posts: 1 ✭✭

    Hi there, I have a torch 500, and the torch cannot be turned on, but it has seen sufficient sunlight, but if I have connected it to a USB C power, the torchlight is able to be switched on. but once I remove the USB C connection, it failed on me again, as of now it is showing 3 blue light with another 4th light blinking, but it dosent seemed to work without the USB C connection, pls help.

    GOAL ZERO ADMIN Member, Administrator, Moderator Posts: 641 admin

    Hi @Jellyfish,

    It sounds like there may be an issue with the internal battery of the Torch. Please reach out to our solution center for further assistance. Please see the link below for their contact info.