Sherpa 100AC Phantom Input

A13xch1

Good afternoon,

My sherpa 100AC seems to be showing a constant 49w input on the p1 port even when nothing is connected, I've tried a reset and that didn't clear it, dies anyone have any idea how to get it to reset?

GOAL ZERO ADMIN

Hi @A13xch1

If the reset did not do the trick please try draining the Sherpa to 0% and try recharging it. If that does not do the trick please email support@goalzero.com with your proof of purchase.