The Little Things

Frothymalt

Haven’t tried the product yet, but made two orders. First concern is that I received FedEx tracking numbers linked to the UPS tracking system on both orders. Second concern is I ordered a package with 2 Boulder suitcases. A package with no way to link the two solar units just seems cheap. Hence the second order. If the simple things aren’t managed correctly, should I start to be worried?

GOAL ZERO ADMIN

Hi @Frothymalt,

Is the kit in the link the one you ordered? If so, it does come with a combiner cable so you can chain the panels.

(2) Boulder 200 Solar Panel Briefcase Bundle

https://community.goalzero.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.goalzero.com%2Fcollections%2Fsolar-panels%2Fproducts%2F2x-boulder-200-solar-panel-briefcase-bundle

short Two of our 200-Watt Boulder Briefcase Solar Panels for the ultimate on-the-go setup. Whether you're boondocking, camping, or needing panels for your backup, the included High Power Port (HPP) Combiner and 30 ft. HPP Extension Cable make this ideal for any off-grid scenario. features BOULDER 200 BRIEFCASE HIGHLIGH

As for the tracking number, that is an error in the internal system that has been corrected.

Frothymalt

Thank you for responding. I really think both issues were due to the shipping. A utility worker showed up with the connector about 2 or 3 weeks after the initial delivery. They found it in a ditch about a mile from my house. It was in a UPS bag with a FedEx label on it.

Frothymalt

In addition, all packages show as delivered which is clearly not the case. The driver originally showed up in a Penske box truck with 4 packages and the tracking showed 5 out for delivery. He said the last one would follow next week. I signed for four. IMO he found the fifth package later and simply tossed it.