Firmware update hangs

Heideman Member Posts: 1

I have the Goal Zero 3000. I tried to do the firmware update from 1.8 to 1.86, and at first I couldn’t get the connection to remain stable. After about two hours of resetting and the like I got the stable link, but when I click update the firmware, nothing happens. I click it again, and it says that it is in progress, but there is no progress showing on my phone or on the unit. Has anyone experienced this and what was the fix if so?

I should also note, that the unit is plugged in, blue charging light is flashing, but the front display does not show any power being inputted to the unit. Super frustrated at this point. Please help.