Sherpa 100AC not charging my phone via usb c port
Have had no problems since buying my Sherpa several years ago. Suddenly the USB c ports will no longer work for charging my Google Pixel 6 phone. The wireless port will work. And I can still charge the Sherpa using the USB c ports. Looking for any ideas as to why this would be happening. Not having any problem with the USB ports, just with USB c.
Answers
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Hi @ccb,
We suggest trying the reset below.
- Press and Hold the power button for 15 seconds
- This will change the display to show the word (reset) and a loading bar.
- Once the loading bar is full the reset is complete and you can release the button.
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I did a reset, still no power out of either USB C port. Called GoalZero support, tried changing both ports to OUT but it made no difference. Conclusion is these ports have stopped working to provide power to other devices. I can still recharge the Sherpa using these ports. Device is out of warranty so it appears there is no fix.
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Have you figured anything out? I have about the same problem
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No - the tech support person I talked to concluded that the ports were no longer working. No fix available.
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I am having the same issue. My Goal Zero Sherpa 100AC is only 8 months old. Reset doesnt do anything! Any trouble shooting tips or fix?
