Sherpa 100 PD (4th Gen)

Canziy

Hi

I have a Sherpa 100 PD (4th Gen). I was charging it today. Everything was normal. When took it to check the percentage ı saw that there is no display. Tried to charge my phone but nothing.

Anyone had this problem? Or any answers ?

GOAL ZERO ADMIN

Hi @Canziy,

We suggest doing the reset below to see if this helps get the unit up and running again.

• Full Reset- hold USB button until screen comes back to normal.

Tyster

I have the same issue. How long do you have hold in the USB button?

GOAL ZERO ADMIN

Hi @Tyster,

Normally you only need to hold it for about 15 seconds. This should wake the unit up if it was turned off.

If this did not work, please contact our solution center. They are able to look into warranty options for the unit. Contact information is linked below.

https://www.goalzero.com/pages/contact