Battary drains while plugged in?
I have a 500 that is a few years old. I keep it stored and plugged in per manual. Recently I have noticed that the display shows it low on juice. I have rest it a few times and it the info displayed shows it as full charge.
Today I noticed it was not charged even though it has been plugged in for weeks. A reset does nothing to change the display as in the past.
Answers
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You stored it few years while plugged in without a use? If this is right it seems the cells are dead. To increase lifespan use the battery, drain it regularly to 50% before recharge. The worst thing what you can do with such units is let it sitting without any kind of using.
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Thanks, yes been stored for a bit, so if cells are dead is the whole unit shot?
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If you are in the US, contact Goal Zero to replace the battery pack. If you are (like me) not in the US ... it's bad, no service for replace a dead battery pack. In this case the whole thing is a bunch of litter 😐️